GrowingAgilePractices2004 Identifying Ways to Promote a more Agile Workplace.
Justifying Return on Investment / Expectations (ROI / ROE)
Initiator: Martin Wiseman
Participants: Victor, Lee, George, Scott
Topic was expanded to include Management of Expectations. ROI was broken down into Tangible and Intangible returns.
The ROI discussion highlighted the following intangible returns:
- Delivering monthly iterations will ensure customers needs are being met
- Delivering a full regression test suite will be of value and ensure future enhancements will not impact current functionality
- Breaking problems into sub-problems will allow developers to create solutions that address customer needs
- Better quality code will be provided since issues will be discovered at design time versus after product is shipped
- Delivering training material at regular intervals should ensure customer expectations are being met
- Have the customer identify the expected value so an ROI can be established
When managing customer expectations, use the Time, Cost, Quality triangle to understand what is important to the customer so you can manage the relationship accordingly.
Conclusions / Proposals / Actions:
All projects are different and are influenced by a number of variables. Understanding the complete landscape will ensure a successful project and assist in building the business case to justify the ROI/ROE.
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