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Initiator: Martin Wiseman
Participants: Victor, Lee, George, Scott
Topic was expanded to include Management of Expectations. ROI was broken down into Tangible and Intangible returns.
The ROI discussion highlighted the following intangible returns:
When managing customer expectations, use the Time, Cost, Quality triangle to understand what is important to the customer so you can manage the relationship accordingly.
All projects are different and are influenced by a number of variables. Understanding the complete landscape will ensure a successful project and assist in building the business case to justify the ROI/ROE.
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